Frequently Asked Questions

Do you offer discounts?

Discount codes can be found on our instagram when they are available - follow us to find out more! @roseyelephantdesigns

Do you offer gift cards?

Absolutely! Please see our Section titled "Custom Orders"

How long will it take for my order to ship?

Current turn around are 5-8 business days. We aim to get our items ready and shipped as soon as possible. Unfortunately we are not as fast as AMAZON PRIME, all of our items are created by hand and sometimes we may require extra time, if we encounter a delay, we will reach out via email.

If you need an item expedited please select "RUSH SHIPPING" - additional fees will apply.

Do you ship internationally?

Unfortunately, at this time we are only shipping within the United States. We are hoping to expand soon.

How much does shipping cost?

Shipping costs are calculated at checkout and will vary based on the size and weight of your items.

Do you accept returns or exchanges?

We do not accept returns or exchanges. If there is an issue with your item please contact us directly via email immediately after receiving your items.

Can I order bulk items or wholesale? 

Yes! We love wholesale and bulk items - please fill out this form so we can discuss all of the options available.

 

I received my package but did not receive a receipt? 

We do not typically include receipts with every package, after ordering you should receive a detailed invoice. If you require anything further we are happy to provide an additional receipt.

I would like to order an item as a gift, can you please include a gift note?

Of Course!! Please send us an e-mail at roseyelephantdesigns@gmail.com - include your order number and the message that you would like included on the hand-written gift note.